Refund and Cancellation Policy

​Cancellation, Refund, and Warranty Policy:

• ​Cancellation Policy: 

  1.  Pre-Arrival: Customers can cancel their booking at any time before the technician reaches the location without any charges.

  2. Post-Arrival: If a booking is cancelled after the technician has arrived at the doorstep or after the diagnosis is completed, a mandatory Visiting Charge of ₹199 must be paid to cover travel and inspection time.

• ​No-Refund Policy

  1. ​Strict No-Refund: We follow a strict No-Refund Policy. Once the service is completed and the payment is made, the service charges and spare part costs are non-refundable under any circumstances.

  2. Resolution: In case of any dissatisfaction or recurring issues, we provide resolution through our warranty and replacement policy instead of monetary refunds.

• ​Warranty & Replacement (6 Months)

  1. We provide a 6-month warranty on all original spare parts replaced by us.

  2. ​Within 30 Days: If the replaced part malfunctions within the first 30 days of service, we will replace the part and provide the labor free of cost.

  3. 30 Days to 6 Months: If the part fails after 30 days but within the 6-month period, the spare part will be replaced for free under warranty; however, a standard Service Charge of ₹400 will be applicable for the technician's visit and labor.

• ​Warranty Exclusions:

The warranty is void and does not cover damages resulting from:

1. ​Physical Damage: Any external impact, accidental drops, or tampering by third-party technicians

2. ​Pest Infestation: Damage caused by rodents (rat bites), cockroaches, or other insects.

3. Environmental Factors: Damage due to high voltage fluctuations or water logging.